Registration and Checkout
Safe Shopping
Delivery Charges
Delivery Times
Returns

Ladybird titles are available at all good book shops in the UK or by contacting your local agent around the world. It is also possible to order books from ladybird.co.uk as long as they are in stock. To do this, place the items you wish to buy in your Shopping Basket. You can add any item to your Shopping Basket at any time, but this does not mean you have to buy it. You can also easily remove it at any time.

Your Basket displays everything you have added to your basket: title, price per item, number of items, and total price (if you want more than one copy of any item). It allows you to review, check and, if you want to, change the quantities and the items that you have in your basket. The Empty Basket button allows you to completely clear out the contents of your basket at any time. You should select Update every time you make a change. This refreshes the details on the page.

Registration and Checkout

Once you have finished adding items to your basket click on 'proceed to checkout'. You will be transferred from ladybird.co.uk to the Penguin Books website. Your order will be subject to Penguin Books Standard Terms and Conditions of Sale. By confirming your order you agree to these terms. Once you reach the Penguin site you will need to login to proceed with the purchase. The first time you login, you should check I am a new customer. If you have previously bought something from penguin.co.uk, or registered with us before, you should check I am already a Penguin customer and you will see your previously entered details.

If you are a new customer, you will need to fill in a few personal details. The details with a star* next to them must be filled in - the other details are useful but are not essential to your order. (USEFUL TIP- If you use Internet Explorer as your browser, you can tick the Autofill box in your browser’s preferences or options, which saves time when filling in any standard forms like this.) The Hint box on this page is the place to enter a word that will remind you of your password.

At the bottom of the page you are asked if your Billing Address is different from your Delivery Address. If you would like your purchases to be sent to a different address from your payment receipt, then tick Yes and fill in the Delivery Address form that appears next. If not, then you will proceed to a summary of the information you have entered so far. You can change any of these details on this page.
When you are happy that your details are correct, continue to the next page. This is a summary of your order including delivery charges and any tax payable. You can still cancel your order here if you want to.

Next, proceed to the payment screens to complete your credit or debit card details. All payments are processed by WorldPay. You will see their logo on these screens. Please make sure your card details are correct. On completing your details you will receive a message on screen confirming your payment has been accepted. Your order has now been sent and you will see your order receipt on screen. We recommend you print this page for your records.

You will receive two emails. One from penguin.co.uk confirming your order has been received, and the other from WorldPay confirming your payment was successful.

If you have any questions regarding your order please email us at:
customer.service@penguin.co.uk

Safe Shopping

It is as safe to shop at penguin.co.uk as it is to shop by credit card at a regular store. We encrypt all transmission of sensitive data and secure all of our repositories of data. When you use your credit card to shop at www.penguin.co.uk your transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and privacy.

Delivery Charges

The charges listed below are in UK pounds sterling (£). To work out your total delivery charge add up the Charge per Order and the Charge per Item columns for your region.

Where applicable, VAT will be charged at the local rate.

Delivery Times

UK – Your order should reach you within 2-3 days

Europe – Your order should reach you with in 6-8 days

Rest of the World – Your order should reach you within 8-11 days

The availability and published prices are correct at the time of going to press but are subject to alteration without prior notice.

Returns

If you are unhappy with your purchase for whatever reason, you can return it to us in its original condition within 14 working days, and we will give you a full refund. If the return is the result of our error, or if the item was damaged before it reached you, we will also happily refund the postage costs.

To make a return please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return.
Please send the package to the following address (this is also printed on the bottom of your packing slip):

Online Customer service
Penguin Books Ltd
Bath Road
Harmondsworth
Middlesex
UB7 0DA

We recommend that you use the recorded delivery service. If you have any other queries about our returns policy, please email us here.